star ph Privacy Policy

star ph respects the privacy of every person who interacts with our platform. Whether you're a registered player in Manila, Cebu, Davao, or anywhere else in the Philippines, you deserve to know exactly what happens to your personal information when you use star ph. This Privacy Policy is our commitment to full transparency on that question.

This Privacy Policy should be read alongside the star ph Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with the star ph platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless expressly stated otherwise in this document.

We may update this Privacy Policy from time to time in response to changes in applicable law, platform operations, or regulatory requirements. The most current version is always available at this URL, and the effective date at the top of this page will reflect the date of the latest revision.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, star ph is the data controller responsible for the personal data of registered players and users of the starph.lat platform.

As data controller, star ph determines the purposes for which personal data is collected and the means by which it is processed. star ph is responsible for ensuring that all personal data processing activities are conducted lawfully, fairly, and in a manner that respects the rights of data subjects under Philippine law.

star ph collects personal data in two broad categories: information you provide directly, and information we collect automatically through your use of the platform.

3.1 Information You Provide Directly

3.2 Information Collected Automatically

star ph collects personal data through the following channels and mechanisms:

• Account Registration: When you create a star ph Login account, you provide your mobile number, date of birth, and create a password;
• KYC Verification: When you submit identity documents to complete the Know Your Customer verification process required before withdrawals;
• Deposits and Withdrawals: When you link a payment method such as GCash or Maya to your star ph account and initiate financial transactions;
• Platform Usage: Automatically as you browse, play games, place bets, and interact with the star ph Casino platform through standard technical logging;
• Support Interactions: When you contact star ph's live chat support team, the content of those interactions may be recorded and retained;
• Cookies and Similar Technologies: Through cookies, local storage, and similar browser technologies as described in Section 8 of this Privacy Policy;
• Third-Party Payment Processors: Limited transaction confirmation data may be received from payment processors such as GCash or Maya when you complete a deposit or withdrawal.

star ph uses the personal data we collect exclusively for the following purposes:

5.1 Platform Operation and Account Management

• Creating and maintaining your star ph account;
• Authenticating your identity when you use the star ph Login feature;
• Processing deposits and withdrawals to and from your PHP wallet;
• Providing access to games, sports betting, bingo, sabong, and all other platform features;
• Delivering customer support and resolving account-related disputes.

5.2 Legal and Regulatory Compliance

• Verifying your age and identity in compliance with PAGCOR-governed regulations and the requirements of applicable Philippine law;
• Fulfilling anti-money laundering (AML) obligations, including transaction monitoring and suspicious activity reporting;
• Maintaining records required under Philippine gaming and tax regulations;
• Cooperating with lawful requests from law enforcement, courts, and regulatory authorities.

5.3 Safety, Security, and Fraud Prevention

• Detecting and preventing fraudulent account activity, unauthorized access, and bonus abuse;
• Monitoring game activity for patterns inconsistent with fair play;
• Protecting the security of the star ph platform and all player accounts;
• Enforcing self-exclusion and responsible gaming restrictions.

5.4 Service Improvement

• Analyzing aggregated, anonymized usage data to improve platform performance and the player experience;
• Understanding which game categories and features are most popular with Filipino players;
• Testing new features and identifying technical issues.

5.5 Marketing Communications (with consent only)

• Sending promotional offers, bonus notifications, and product updates via SMS to your registered mobile number, but only if you have opted in to receive such communications;
• Personalizing promotions based on your gaming preferences and account history, where you have consented to this processing.

Under the Philippine Data Privacy Act of 2012, star ph must have a lawful basis for processing your personal data. The applicable legal bases for each category of processing are as follows:

• Contractual Necessity: Processing required to fulfill the star ph Terms & Conditions you agreed to upon registration — including account management, game access, payment processing, and customer support;
• Legal Obligation: Processing required to comply with Philippine gaming regulations, AML legislation, tax obligations, and lawful requests from PAGCOR, the NPC, or law enforcement authorities;
• Legitimate Interests: Processing for fraud detection, platform security, and abuse prevention, where star ph's legitimate interest in protecting the platform and its players does not override your privacy rights;
• Consent: Processing for marketing communications and personalization, which is conducted only where you have provided clear, affirmative consent and which may be withdrawn by you at any time.

star ph may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, and cryptocurrency processors receive the minimum data required to execute deposit and withdrawal transactions;
• Game Providers: Licensed game studios such as JILI, Pragmatic Play, PG Soft, and others receive anonymized session identifiers necessary to deliver game content. Game providers do not receive your full name, mobile number, or financial details;
• KYC and Identity Verification Services: Where star ph uses a third-party identity verification provider to assist with document review, your KYC data may be shared with that provider under strict data processing terms;
• Regulatory and Law Enforcement Authorities: star ph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, courts, and law enforcement where required by law or valid legal process;
• IT and Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance providers may process personal data on star ph's behalf as data processors, subject to contractual data protection obligations;
• Professional Advisers: Lawyers, accountants, and auditors may receive personal data where necessary in the context of a specific legal, financial, or compliance matter.

All third parties with whom star ph shares personal data are required to maintain appropriate security measures and to use the data only for the specific, authorized purpose for which it was shared.

star ph uses cookies and similar browser-based technologies on the starph.lat platform. Cookies are small text files placed on your device by your browser when you visit the platform. star ph uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the star ph platform. These include session authentication cookies that maintain your star ph Login state. These cookies cannot be disabled without preventing use of the platform;
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming settings you have configured in your account;
• Analytics Cookies: Used to collect anonymized, aggregated information about how players use the star ph platform — which pages are visited, how long sessions last, and which features are most used. This data helps us improve the platform;
• Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and unauthorized use of the platform.

star ph does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair or prevent access to the star ph platform.

star ph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention standards:

• Active Account Data: Retained for the duration of your account with star ph plus a minimum retention period following account closure as required by applicable law;
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure in accordance with Philippine AML regulations;
• Transaction Records: Retained for a minimum of five (5) years following each transaction in accordance with PAGCOR reporting obligations and applicable tax law;
• Support Communications: Retained for up to three (3) years following the resolution of the relevant inquiry or dispute;
• Game Activity Logs: Retained for a minimum of three (3) years following the relevant game session;
• Marketing Consent Records: Retained until consent is withdrawn plus an additional period to evidence the withdrawal of consent.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with star ph's internal data lifecycle management procedures.

star ph implements a layered approach to data security designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the star ph platform is encrypted using 256-bit TLS/SSL protocols. Your star ph Login credentials, payment information, and personal data are protected in transit;
• Encryption at Rest: Sensitive personal data and financial information stored on star ph servers is encrypted at rest using industry-standard encryption;
• Access Controls: Access to personal data within star ph is restricted to authorized personnel on a strict need-to-know basis. All internal access is authenticated, logged, and audited;
• Network Security: The star ph platform is protected by firewalls, intrusion detection systems, and continuous security monitoring;
• Password Security: Player passwords are stored using industry-standard hashing algorithms. star ph never stores passwords in plain text and will never ask you to share your password;
• OTP Authentication: High-risk account actions, including new device logins and withdrawal requests, require one-time password (OTP) verification via your registered Philippine mobile number.

The following rights are available to you as a data subject under RA 10173:

• Right to Be Informed: The right to know that your personal data is being collected and processed, the purposes for which it is processed, and the identity of the data controller — all of which this Privacy Policy provides;
• Right of Access: The right to request a copy of the personal data that star ph holds about you;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure ("Right to Be Forgotten"): The right to request deletion of your personal data, subject to our legal retention obligations and the requirements of applicable Philippine law. Note that data required for regulatory compliance cannot be deleted before the mandatory retention period expires;
• Right to Object: The right to object to the processing of your personal data for marketing purposes at any time. You may also object to other forms of processing where your objection is based on legitimate grounds;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format where technically feasible;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

star ph will respond to data subject requests within thirty (30) days of receipt. We may request proof of identity before processing a data subject request to ensure we are responding to the correct person.

If star ph discovers that personal data belonging to an individual under 21 years of age has been collected, we will immediately suspend the relevant account, delete the personal data in question to the extent not precluded by legal retention obligations, and return any deposited funds to the source payment method.

If you are a parent or guardian and believe that your child under 21 has created a star ph account or provided personal data to the platform, please contact our support team immediately at [email protected]. We will investigate and take immediate corrective action.

The star ph platform may contain links to or integrations with third-party services, including game provider platforms and payment processors. This Privacy Policy applies only to the starph.lat platform and the personal data processed directly by star ph.

Third-party services — including GCash, Maya, BPI, BDO, and game providers — operate under their own privacy policies and data processing practices. star ph is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policy of any third-party service you use in connection with the star ph platform.

star ph may update this Privacy Policy at any time to reflect changes in applicable law, platform operations, regulatory requirements, or our data processing practices. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Privacy Policy at this URL;
• Where the changes are material and affect your rights, notify registered players via SMS to their registered mobile number.

Your continued use of the star ph platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any revised Privacy Policy, you may request account closure by contacting star ph support.

star ph recommends bookmarking this page and reviewing the Privacy Policy periodically. The date at the top of this page will always reflect when it was last changed.

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by star ph, please contact us through the following channels:

• Data Protection Officer Email: [email protected] (subject line: "Data Privacy Inquiry")
• General Support: [email protected]
• Live Chat: Available 24/7 on the star ph platform after star ph Login
• Response Time: Data subject requests will be acknowledged within 5 business days and resolved within 30 calendar days

star ph is committed to resolving data privacy inquiries promptly and fairly. If you are not satisfied with our response to a privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines: